At www.customcovers.com , we strive hard to serve our customers (you) with premium quality custom car covers, seat covers, floor mats, dash covers etc. However, due to certain inevitable reasons, occasionally it’s necessary to return supplied products.
In any case, if you are not fully satisfied with the quality of shipped products and want to return or exchange the merchandise, for a hassle-free return; kindly follow the instructions given below:
- If you received damaged product(s), make sure you notify us within 48 hours. All the communications must accompany your Order ID number.
- All return product(s) must have allotted Returned Goods Authorization Number (RGA number). You must request for RGA number to initiate a return. www.customcovers.com will not be responsible for product(s) returned without RGA number.
- Return the product(s) as it was received. It must be in "As New" and "Ready-to-sell" condition. The accuracy and quality must be the same.
- A copy of your original invoice is required with the returned product.
- Though the method of shipping solely depends upon your choice, please make sure you return shipments properly packed.
- In case of legitimated claims www.customcovers.com will Provide Free Replacement or 100% refund as the case may be.
- Once the returned merchandise is received and duly inspected, refunds will be processed within 3-5 business days and transferred in the same payment mode as the purchase was made.
- Once the refund is processed a confirmation mail from www.customcovers.com will be send to customer(s).
- www.customcovers.com will not be bound to entertain claims of any merchandise after 30 days.
- No returns will be possible on used/installed/altered/modified product(s).
- Generally No returns on Customized/Special Order product(s) are entertained.
- Returned merchandise is subject to a 15% restocking fee.
- In case of international orders, only the defective products could be exchanged. No other returns and/or exchanges will be possible.
Owned and Operated by ERP Consultancy